Challenges Encountered By Bs Hospitality Management Students In The In-Person Internship Program During The Covid-19
DOI:
https://doi.org/10.65023/jherd.v9i2.266Abstract
Internships are beneficial because they improve professional skills lead to more job opportunities. However, the students faced several challenges throughout training, particularly in obtaining assistance in acquiring knowledge and skills during the COVID-19 period. This study looked into the challenges that hotel management students face during an internship. A phenomenological research design was used with twenty student interns as participants selected through purposive sampling. Interview Guide was used in gathering the data. The researcher employed Moustakas' transcendental phenomenology, describing the experience of intern students. The qualitative study revealed the following themes; (1) financial problems encountered during the internship, (2) the need to develop mastery in the application of hotel and hospitality English communication, and (3) lack of hands-on experience in the field due to the COVID-19 pandemic. Results showed that the COVID-19 period has placed many students to experience some challenges and that the findings pave the way for the current internship program design to be revisited and enhanced.
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